Terms of purchase

The agreement

The agreement consists of these terms of sale, the information given in the ordering process and any specially agreed terms. If the information conflicts, what the parties have specially agreed takes precedence, provided it does not conflict with mandatory law.

The agreement is also supplemented by the relevant statutory provisions governing purchases of digital services between businesses and consumers. These terms do not limit the customer's mandatory statutory rights.

The parties

The seller is Teorimester AS, hereinafter referred to as the seller.

• Address: Bueråsen 4, 3234 Sandefjord, Norway
• Email: [email protected]
• Phone: +47 406 41 522
• Org. no.: 930 860 301 MVA

The buyer is the consumer who places the order, hereinafter referred to as the buyer or the customer.

Use of the service

By purchasing access, the customer gets access to all features and all content in the app and on the website for the period the customer has chosen. The period runs from when access is granted.

The app and the website shall be available at all times. There may nevertheless be downtime related to maintenance and/or bug fixing.

The access the customer buys is personal to the customer and tied to the customer's email address. It may not be shared with others. The customer can be signed in on at most 3 devices or sessions at the same time, for example a phone, a tablet and a browser.

Price and payment

All prices are stated in Norwegian kroner (NOK) and include VAT.

The service is considered delivered when payment has been received and the customer has been given access. By purchasing the service, the customer expressly consents to access being given immediately, and acknowledges that the right of withdrawal therefore lapses when the customer gets access to the service after payment.

If the customer buys access through the Apple App Store or Google Play, Apple's and Google Play's own refund terms apply.

Pass guarantee

The pass guarantee applies only to the official class B theory test. It does not cover the driving test, the practical test or any other test, whichever parts of the app the customer has used.

To qualify for the pass guarantee, the customer must:

1. Have completed and passed at least 15 (fifteen) full tests in the app.
2. Each test must contain at least 45 questions.
3. All available categories in the app must be enabled while taking each test.
4. Document that the official theory test was not passed, by providing a valid, dated confirmation from the traffic authorities.

If the conditions above are met and the customer still does not pass the official class B theory test, the documented purchase price paid is refunded in full.

The pass guarantee only applies if the official theory test is taken within 7 days after the end of the customer's valid access period. The claim must be made to the seller in writing within 30 days after the theory test was taken.

If the customer has recorded in the app that the official theory test was passed, by answering "Passed" to the question about how it went, the claim under the pass guarantee lapses. The customer has then stated that the test was passed.

The guarantee does not apply if these terms are breached or if misuse of the scheme is suspected.

Refunds are made by bank transfer to an account given by the customer.

Rewards

The customer can earn rewards in the app, for example coupons, extra content and badges, among other things through practice driving. The rewards are a voluntary, free addition to the service and are not part of what the customer pays for when buying access.

Rewards cannot be exchanged for money, transferred to others or combined with other offers, unless the app expressly says so.

The seller may at any time change, replace or end the reward scheme and the individual rewards offered in the app, including what it takes to earn a reward and what the reward gives.

Earned rewards must be used within the deadline given in the app. If no deadline is given, a reward lapses 30 days after it was earned. Unused rewards also lapse when the account is closed or blocked under these terms.

The customer is not entitled to damages, compensation or repayment for rewards that have been changed, replaced, ended or have expired.

Content and liability

The seller works to keep the content correct and up to date at all times, but cannot guarantee that it is free of errors, or that it always reflects the latest changes to the rules.

The seller is not responsible for the customer's result on the theory test, the driving test or any other test, except as follows from the pass guarantee in these terms.

Account deletion

Accounts that have not been used for 5 years may be deleted. The customer is notified in advance where possible. Deleted data cannot be restored. Deleting the account does not give a right to a refund for the remaining access period.

The customer can ask for the account to be deleted at any time, in the app or by emailing [email protected].

Breach of terms and misuse of accounts

The seller reserves the right to block or close the customer's account if a breach of these terms is suspected, for example account sharing or automated extraction of questions. The seller may also block the account if the sign-in pattern suggests that access is being shared with others.

Complaints

If the customer wishes to complain about or make a claim regarding the purchase of the service, the customer must email us at [email protected].