Privacy and cookies

Who is responsible

Teorimester AS, which owns and operates teorimester.no and the Teorimester app, is the data controller for your personal data. Contact details are at the bottom.

What we collect, and why

Account. Your email address, and your name and address once you have bought on the website. If you sign in with Google or Apple, we also store the name that comes with the sign-in. We need this to give you access and to be able to contact you. The basis is our agreement with you, GDPR article 6(1)(b).

Learning. Your answers on tests, which questions you flagged or rated, your progress through the course and the safety check, and the statistics we compute from all of it. This is the service itself, so the basis is our agreement.

Practice driving. Distance, duration, timestamps, weather, road type, skill ratings and the notes you write yourself. The basis is our agreement.

Purchases. Orders, receipts and subscriptions. When you buy on the website, your name and address go on the receipt, so they must be filled in before you pay. The basis is our agreement, and for accounting records also a legal obligation under Norwegian bookkeeping law, article 6(1)(c).

Pass guarantee. If you claim a refund you have to send us the confirmation from the Norwegian Public Roads Administration that you did not pass. We use it only to handle the claim. The basis is our agreement.

Usage statistics. How the app and the website are used, so that we can improve them. In the app we never know who you are, no event is tied to your account. What you decide there is whether the app may keep a random id on your phone between sessions, so that your use hangs together from day to day. On the website, statistics are tied to you only if you say yes, and if you say no nothing is stored on your device. Where you have said yes the basis is your consent, article 6(1)(a). Where we measure without a yes the events are anonymous, and the basis is our legitimate interest in improving the service, article 6(1)(f).

Errors and crashes. When something breaks we get a technical report so we can fix it. The basis is our legitimate interest in the app working, article 6(1)(f).

Cookies

A cookie is a small text file stored in your browser when you visit teorimester.no. We use cookies and similar storage on your device, in the app as well, so that the service works and to make it better for you.

Necessary cookies

These are needed for the website and the app to work, and cannot be turned off. They keep you signed in, remember whether you chose Norwegian or English, carry out purchases, keep the service secure and remember whether you said yes or no to statistics. If you vote for a new language in the app, we also store a random id, so that your vote counts once and can be changed. The id is not tied to you or your account.

Statistics

With your consent we use PostHog, on their European servers, to see how the website and the app are used, so that we can improve them. On the website a yes stores a cookie that lets us tell whether a returning visitor is the same person. If you say no, nothing is stored on your device. In the app a yes lets the app remember a random id between sessions, while a no means the id is deleted every time you open the app. Statistics in the app are never tied to your account. The basis is your consent, GDPR article 6(1)(a). Without consent the measurements are anonymous, and the basis is our legitimate interest in improving the service, article 6(1)(f). We also use the AI assistant Claude from Anthropic to read the statistics. Claude only sees aggregated statistics and never anything that shows who you are.

Marketing

We use no cookies for marketing, advertising or tracking across websites.

Third parties

When you pay with Vipps, you are sent on to them, and they may set their own cookies. Vipps's own privacy policy then applies.

How to change your choice

You can change or withdraw your consent at any time by tapping “Cookies” at the bottom of the website, or under Profile and Privacy in the app. You can also delete cookies in your browser settings, but that signs you out.

The route from your driving test

You can choose to share the route the examiner takes during your real driving test. It is entirely voluntary, it happens once, and you get exactly the same app if you say no. You have to agree in the app before anything is recorded.

If you agree, we store the whole route, not just how far you drove. We also store which test centre you started from, whether the car was manual or automatic, the licence class and the time. We ask for no free text, and we store nothing about how the test went.

The route is linked to you only until we have reviewed it. At that point we cut away the stretch to and from the test centre, we remove the timestamps on each individual point, and we remove the link to you. After that we no longer know which route was yours. That also means we cannot delete it for you, because we cannot find it again.

Anonymised routes may be sold or shared with others.

While the route is still linked to you, you can withdraw your consent and delete it completely. You do that under Profile and Privacy in the app. If you stop the recording part way through we remove the link to you straight away, and if the drive was too short to be useful we delete it instead.

Location during practice driving

If you use the drive log, the app reads your location while a drive is running in order to work out how far you drove. We do not store the route. When the drive ends we keep distance and duration, and the points used to calculate them are deleted in the same operation. So we know how far and how long you drove, not where you drove. That applies to all practice driving. There is one drive where we do store the route, and only if you ask us to, see the section above. You can use the rest of the app without giving it access to location.

Information about supervisors

When you record who sat with you, we store the name you type. That is information about another person, so feel free to use just a first name or a nickname. We use it solely to show you your own drive log.

Age

The service is built for people getting a driving licence, and most of our users are between 16 and 18. In Norway you can consent to services like this yourself from the age of 13. If you are younger, a parent has to do it for you.

Who we share with

We never sell information about you. For the service to work, we use a few vendors who help us with things such as storage, sign-in and payment. They may only use your data to do the job for us, and for nothing else. We have written agreements with them about this.

Where your data is stored

Your data is stored on servers in the EU/EEA, with providers of cloud services and databases.

What kinds of vendors we use

• A sign-in service
• A provider of statistics and error reporting (with servers in the EU/EEA)
• A provider that handles purchases and subscriptions in the app
• A payment provider for purchases on the website
• The app stores (App Store and Google Play) for purchases in the app
• An accounting system for accounts and receipts
• An email delivery provider

If you want to know exactly which vendors we use, contact us and you will get a list.

Vendors outside Europe

Some of our vendors are American companies. Even though the data is in Europe, an American company may in some cases be able to access it. When that happens, it is secured through approved transfer mechanisms, which are meant to give your data the same protection as in Europe.

How long we keep things

Your account and its contents are kept for as long as you have it. If you delete the account, we delete it immediately, see the section below.

Accounts that have not been used for several years are reviewed and deleted. By used we mean somebody opened the app, took a test or otherwise showed up.

Accounting records for purchases have to be kept for five years under Norwegian bookkeeping law, whether or not you delete your account.

Your rights

You can ask to see what we hold about you, have mistakes corrected, have it deleted, ask us to limit or stop processing, and object to processing we do on legitimate interest. If you gave consent, you can withdraw it at any time without affecting what has already been done.

You can delete the account yourself, under Profile and Delete account in the app. That removes your drives, notes, supervisors, progress and statistics. Your test results and the ratings you gave on individual questions, course pages and features in the app are kept, but we cut the link to you first so they can no longer be traced back.

If you want a copy of your data in a machine-readable format, send an email to [email protected] from the address the account is registered on. You will get a file within one month, free of charge. The questions themselves and the contents of the tests are our own material and are not included, so results appear as scores.

Security

We use technical and organisational measures to protect your data against unauthorised access, loss and alteration. All traffic between your device and us is encrypted.

Complaints

If you think we are processing your data in breach of the rules, we would like to hear it first so we can put it right. You have the right to complain to the Norwegian Data Protection Authority regardless.

Changes

We update this page when we change what we collect. The date at the top shows when it was last changed.

Contact

Questions about this policy, or about your data, go to [email protected], telephone 40 64 15 22, or Teorimester AS, Bueråsen 4, 3234 Sandefjord, Norway.